Privacy Policy

Information We Collect

When you register an account or use our services, we collect personal data that you voluntarily provide. This typically includes your full name, date of birth, email address, residential address, telephone number and payment details. To comply with regulatory obligations, we may also request identity verification documents such as a passport, driving licence or utility bill.

In addition to information you give us directly, we automatically collect certain technical data whenever you visit our site. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site and referral sources. We may also receive limited information from third-party partners to help verify your identity and prevent fraudulent activity.

How We Use Your Information

We process your personal data primarily to provide and improve the services you expect from us. This includes creating and managing your gaming account, processing deposits and withdrawals, offering customer support, and ensuring the smooth operation of our casino games and betting markets.

Your information also helps us meet important legal and regulatory responsibilities. These include age verification, anti-money laundering checks, responsible gambling monitoring and fraud prevention. Where you have given clear consent, we may use your contact details to inform you about new promotions, bonuses or features that may interest you. You can withdraw this consent at any time.

Sharing and Disclosure of Data

We do not sell your personal data to third parties. However, we may share it with carefully selected service providers who assist us in delivering our services. These trusted partners include payment processors, identity verification agencies, customer support platforms, analytics providers and software suppliers that power our games.

Disclosure may also occur when required by law. We cooperate with regulatory authorities, licensing bodies and law enforcement agencies where necessary to comply with our legal obligations or to protect the integrity of our platform and our customers.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse site performance and deliver personalised content. Some cookies are essential for the site to function properly, while others help us understand how visitors interact with our pages.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of certain features on the site.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss, misuse or alteration. These measures include secure socket layer (SSL) encryption, firewalls, access controls and regular security reviews.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we continuously work to maintain high standards of data protection.

Data Retention

We keep your personal data only for as long as it is necessary to fulfil the purposes described in this policy or to meet legal and regulatory requirements. Once your data is no longer needed, we securely delete or anonymise it in accordance with our internal retention schedules.

Your Rights

You have several important rights regarding your personal data. These include the right to access a copy of the information we hold about you, to request correction of inaccurate data, and to ask for deletion of your information in certain circumstances. You may also object to particular types of processing or request that we restrict how we use your data.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by applicable data protection laws. In some cases we may need to ask for proof of identity before proceeding.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or best practices. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically so that you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please do not hesitate to contact our support team through the live chat facility or by email. We are always happy to assist and provide further clarification.